Frequently asked questions — ordering from Malaysia

Right here, online: Gameshop Enter is a second-hand video game shop for Nintendo games, consoles and Pokémon TCG cards — Game Boy, GBA, DS, 3DS, Switch, N64 and GameCube — every game and console personally tested, every card checked by hand. Every order leaves our stock in Enter, the Netherlands, on the next working day and travels to Malaysia with PostNL, delivered by Pos Malaysia — always tracked to your door. Delivery time 6-13 business days. At checkout you fill in your five-digit postcode.

From 11.71 USD for one game, at most 27.58 USD for more games or a handheld console (up to 2 kg, priced by weight) and 57.50 USD for a home console or anything heavier. That is PostNL’s rate by weight plus packaging; there is no free shipping to Malaysia. You see the exact amount in your cart as soon as you choose Malaysia — and that is exactly what you pay.

It depends on what customs assesses. Malaysia’s de minimis value is RM500: a parcel worth RM500 or less that arrives by post is normally cleared without import duty. Since 2024 Malaysia charges a 10% sales tax on low-value goods bought online, collected at checkout by sellers registered for it — we are not, so it is not in our price and customs may assess it when the parcel arrives. Above RM500, import duty by type of item and sales tax apply. Pos Malaysia collects whatever customs assesses before delivery. None of this is included in the price at checkout.

Through Mollie, a payment provider regulated by the Dutch Central Bank: credit card or PayPal, and on your phone Apple Pay and Google Pay. You pay in US dollars at our fixed shop rate; a card in ringgit is converted by your bank. The payment page appears in English.

Every cartridge is personally tested and checked for authenticity before it goes online — label finish, product code, weight and a working save function, plus the security screw and the board inside on Game Boy cartridges. If you ever receive a fake from us: money back.

That depends on the console. Our games are European PAL editions, and consoles from several regions are sold in Malaysia. Region-free systems play every edition: Game Boy, Game Boy Color, Game Boy Advance, DS, Switch, PS4 and PS5 — on the DS with one exception: Pokémon Black, White, Black 2 and White 2 start on a DSi, 3DS or 2DS only in their own region. Region-locked systems (3DS, Wii, Wii U, GameCube, N64, SNES, NES) only start a European game on a European console. Product pages state the region for every item; ask us in the chat if you are not sure.

Yes. Consoles come with a European power supply for 230 V; Malaysia’s 240 V mains is fine for it. Only the plug shape differs: a travel adapter for the British-style Type G socket is all you need, no voltage converter.

You have 30 days to return your order. Send us a message and we will sort it out together; the return goes to our address in the Netherlands. Mark the customs form “returned goods” so no Dutch import tax is charged. If something does not work, the return is on us.

A registered Dutch business — KvK no. 93642474 (Dutch trade register) — based in Enter, in the province of Overijssel. Lenn has run the shop alone since 2019: from testing the cartridges to packing your order. He answers questions personally, by e-mail or through the chat on every page.

PostNL carries the parcel out of the Netherlands and hands it to Pos Malaysia in Malaysia. The shipping e-mail carries the tracking number, which follows the parcel door to door; you can also follow it from the order page on this site, and ask us in the chat at any point.

Cartridges and cards travel in a rigid, padded parcel; boxed games and consoles are wrapped and boxed with padding on every side. Every parcel is tracked, and a loose cartridge never travels in a plain envelope.

Yes, everything we sell is 100% original. Every product is personally tested before it goes into our shop: we check function, authenticity and the condition of label and casing. Games that don’t meet our quality standard are not offered, and we don’t sell reproductions or counterfeits. Every product page clearly states the condition and completeness.

All Pokémon cartridges we sell are 100% authentic. We check every copy for the official Nintendo features: the correct label, the right cartridge colour, the serial number on the back and the Nintendo logo in the casing. Every cartridge is personally tested and checked for authenticity.

We use three conditions. “Good condition”: neat, fully function-tested, minimal signs of use. “Acceptable condition”: visible signs of use, but fully working. “Poor condition”: clearly damaged or scratched, but tested and fully working. Not every title is in stock in every condition: the product card and the product page show whether a title is for sale in 1, 2 or 3 conditions, each with its own price. For every condition we also state the completeness.

We clearly state the completeness of every product. “Boxed” means the game comes with its original box; a manual may be included but is not guaranteed — we always say whether it is. “Cartridge only” means you get just the game itself, without original packaging. Boxed games are rarer and worth more to collectors.

We use stock photos that show the product accurately. The copy you receive may differ slightly in appearance, for example small signs of use or a slightly different label colour. The condition and completeness stated on the product page are always correct.

A boxed copy includes the cartridge with its original box. Because boxes were often thrown away, these copies are much rarer than loose cartridges. Especially with older Pokémon games such as HeartGold, SoulSilver and Platinum, the price difference can be considerable.

EUR (PAL) versions are the European releases, often with multilingual manuals and a slightly different label design. USA (NTSC) versions come from North America. For DS games it makes little difference in practice: they are region-free and work on European systems, just like Game Boy and GBA cartridges. A USA version of a 3DS game, on the other hand, won’t start on a European 3DS or 2DS — the 3DS is region-locked. We clearly state the version for every product.

We sell original games for NES, Super Nintendo, Game Boy / Color, Game Boy Advance (GBA), Nintendo DS, Nintendo 3DS, Nintendo 64, GameCube, Wii, Wii U and Nintendo Switch, plus PlayStation 4 and 5. From Pokémon and Zelda to Mario — our range keeps growing.

Yes! We also sell second-hand Nintendo consoles, such as Game Boy, GBA SP, DS Lite, 3DS and Switch. In the shop, filter on “Consoles” to see what is in stock. Every console is personally tested and works 100%.

That depends on the generation. In Game Boy and Game Boy Color games (Pokémon Red up to Crystal) and in Ocarina of Time on N64, the battery holds the save itself: if it is dead, the game still plays but no longer remembers anything. We test this and state it per copy. GBA games such as Emerald, Ruby and Sapphire have an internal battery only for the clock: if it is dead, time-based events (growing berries, tides) stop working, but the game and your saves still work. DS and 3DS games have no internal battery.

That differs per game; where we know it for sure, the product page shows the game language in the specifications. Our copies come from the Dutch market: on Game Boy, Game Boy Advance and Nintendo 64, English is the norm. Pokémon games have never had a Dutch option, so our copies play in English; on 3DS and Switch you can also choose French, German, Spanish or Italian at start-up. Many Nintendo titles on Wii, 3DS, Wii U and Switch, such as Mario Kart and Animal Crossing, offer several European languages. An edition in another language (French, Japanese, American) is always named in the product name. Unsure about a specific game? Ask us — we check it on the box.

Yes. A DS cartridge plays on the whole family: DS, DS Lite, DSi, DSi XL, 3DS, 3DS XL, 2DS, New 3DS (XL) and New 2DS XL. Almost all DS games are also region-free; only DSi-enhanced titles such as Pokémon Black and White are region-locked on a DSi or 3DS. It doesn’t work the other way round: a 3DS game only plays on a 3DS or 2DS model and is region-locked (European game on a European console). Game Boy Advance games only fit in the second slot of the original DS and the DS Lite — the DSi, 2DS and 3DS no longer have that slot. Every product page has a compatibility table for that exact game.

Every console with a rechargeable battery comes with its original charger: Game Boy Advance SP, Nintendo DS and DS Lite, DSi and DSi XL, all 3DS and 2DS models and the Nintendo Switch. A home console comes with its original power adapter. Exactly which charger is stated on the product page. The classic Game Boy, Game Boy Pocket, Game Boy Color and the first Game Boy Advance have no charger: they run on AA batteries.

Most second-hand cartridges still contain saves from the previous owner. You can easily delete them yourself from the game’s start menu. This does not affect how the game works.

Sealed (unopened) Nintendo games have been rising in value for years, especially popular titles such as Pokémon HeartGold, Emerald and Zelda. Supply keeps shrinking because copies get opened.

Check: 1) the label — original GBA games have a sharp print with a metallic sticker; 2) the cartridge colour — some games (e.g. Pokémon) have unique colours; 3) the screw — Nintendo uses tri-wing screws, not Phillips; 4) the circuit board — an original board has “Nintendo” engraved on it.

The most expensive Pokémon games are sealed copies of HeartGold, SoulSilver, Emerald, FireRed and LeafGreen. Loose cartridges of Gen 3-5 (GBA/DS) are also sought after and rising in value. See our Pokémon range for current prices.

Yes. Rare games, sealed copies and complete collector’s items are simply in the shop.