Ordering from Malaysia — the rules
What you want to know before you buy: customs, console region, power, payment and returns — no small print.
Customs & tax
Malaysia is outside the EU, so the parcel goes through Malaysian customs. Malaysia’s de minimis value is RM500: a parcel worth RM500 or less that arrives by post is normally cleared without import duty. Since 2024 Malaysia charges a 10% sales tax on low-value goods bought online, collected at checkout by sellers registered for it — we are not, so it is not in our price and customs may assess it when the parcel arrives. Above RM500, import duty by type of item and sales tax apply. Pos Malaysia collects whatever customs assesses before delivery. None of this is included in the price at checkout.
Will it play on my console?
Our games are European PAL editions. Consoles from several regions are sold in Malaysia, and region-locked systems (3DS, Wii, Wii U, GameCube, N64, SNES, NES) only start a European game on a European console. Region-free systems play every edition: Game Boy, Game Boy Color, Game Boy Advance, DS, Switch, PS4 and PS5. Not sure about your console? Ask us in the chat.
Power & plugs
Consoles come with a European power supply (230 V); Malaysia’s 240 V mains is fine for it. Only the plug differs: a travel adapter for the British-style Type G socket is all you need.
Payment
You pay in US dollars — credit card or PayPal. The amount at checkout is what your card or PayPal is charged in dollars, at our fixed shop rate; a card in ringgit is converted by your bank. There is no VAT on the sale price (margin scheme).
Returns
30 days to return, to our address in the Netherlands, tracked. Mark the customs form of the return parcel “returned goods”, so no Dutch import tax is charged.
Which language will I play in?
Our cartridges are the English edition unless the name says otherwise (German edition, Japanese edition). Up to and including the DS, every Pokémon game runs in one language per cartridge; from X/Y on the 3DS and on the Switch you choose at start-up between English, French, German, Spanish, Italian, Japanese and Korean, and from Sun & Moon also Chinese — Pokémon has never been released in any other language. For other games the product page lists the language as soon as it is established; if nothing is listed, ask us in the chat.
